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Frequently Asked Questions

Is your nursery open to the public?
No, we are a trade only nursery.
When are you open?
Our opening hours are from 8am to 5.30pm Monday to Friday but visits to the nursery are strictly by appointment only.
Do I need to make an appointment?
Yes, we only see visitors by appointment. This is because we are a busy working nursery and all visitors to the site must be escorted aroud the nursery by a member of the sales team.
I would like to bring my clients to the nursery is this possible?
Of course, we often entertain customers and their clients or even clients on their own if you wish. We have two meeting rooms, one of which is a large air-conditioned room which can accommodate up to 10 people and the other up to 4. Tea, coffee and snacks are provided as well as lunch, if required. We also provide wellingtons and umbrellas should the weather be inclement.
How can I get to the Nursery?
We have a large car park to the front of our offices should you wish to come by car. Please see our contact page for address and directions. If you wish to travel by train we can collect you from the nearest rail station which is Sandy, Bedfordshire.
What happens if you do not have the item I require in stock?
Do not worry if the item you require is not in stock, we can utilise our select supply network to source the item and with lorries arriving frm our suppliers on a regular basis you should not have to wait long for delivery.
When is field grown stock available?
Field grown stock is generally available between November and April. However, the period can change slightly depending on weather and ground condiions. Containerised stock is available all year round.
When is container stock available?
Container stock is available for delivery all year round, please call for your requirements.
How will my tree be supplied?
Your plant will arrive with the rootball covered in hessian and wire, this should be left on for planting and will degrade over time. The crown wll be carefully tied in order to protect the branches during transportation which you should untie prior to planting.
We require delivery on FORS gold transport can you do this?
Yes, our main hauler is FORS gold certified, but please request at the time of ordering.
I only have a small order; how can I save on delivery costs?
In order to save both money and the environment we can supply orders, depending on size and location, on a shared load. This means your order will be supplied on a lorry with other client’s orders. However, you should note that you might have to wait for a shared delivery to be consolidated and yo will need to be more flexible on the time of delivery.
Can I collect my order from you?
Yes, we encourage customer collections but please make sure that you have the correct size of vehicle to collect the ordered item(s), and that the trees can be covered during transportation. If you wish to collect, please discuss this with our sales team at the time of order when a collection time an be agreed.
Can you offload the trees at site?
Whilst we can offer delivery on a hiab (craned) vehicle or a vehicle with a moffet (small forklift) to enable offloading at an additional cost, the responsibility for offloading would still be yours.
Would I be able to offload the trees without machinery?
Most of our stock would require some kind of machinery and we would always advise to make sure you have the correct machinery and space available for offloading your order as offloading is your responsibility. Please speak to our sales team at the time of order for advice as wasted journey charges would be incurred if you were unable to offload the trees on arrival.
Why have I been charged for waiting time?
All deliveries have a maximum 2 hour time slot for you to offload. If this is exceeded then waiting time will be charged per hour after this untl the transport leaves site.
Can I select trees for delivery a year or more in advance?
Yes, if you know what you require together with an approximate delivery period, we can offer a containerisation service. Please contact us for further details.
Do you operate the plant passport scheme?
Yes, both we and our select suppliers are all fully plant passported and work closely with DEFRA and relevant country authorities to assure thatstock is pest and disease free. We are also signed up to the HTA’s Xyella statement as well as the Tree and Hedging group statement.

Deepdale Trees are expert growers and wholesalers of the UK's finest semi-mature trees and shrubs

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